Refund policy

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Return Policy or Right of Withdrawal Summary

1. Right of Withdrawal
In accordance with Legislative Decree No. 206/2005 (Consumer Code), you have the right to withdraw from your purchase without providing any reason within 14 days of receiving the product.

2. Conditions for Returns
To be eligible for a return, the product must meet the following conditions:It must be in the same condition as it was received, unused, with original tags and packaging.No accessories or parts of the product should be missing (e.g., cases, manuals, etc.).

3. How to Request a Return or Withdrawal
To initiate a return or exercise your right of withdrawal, contact us at info@pianigianibags.com within 14 days of receiving the product. We will provide you with detailed instructions on how to return the product.

4. Shipping Costs for Returns
Shipping costs for returns are the customer’s responsibility, except in cases of defective or incorrect products.
We recommend using a trackable shipping method.
Duties and/or customs fees are non-refundable.
The fees for "gift wrapping" are non-refundable in case of return.

5. Refunds
Once we receive the product and verify its condition, we will process the refund within 14 days. The refund will be issued to the same payment method used for the purchase.

6. Exclusion from the Right of Withdrawal
The right of withdrawal does not apply to all items customized at the customer's specific request (e.g., personalized inscriptions, dedications, engraved initials) and, in general, to all items not listed in the catalog available on the website www.pianigianibags.com

Complete Policy on Returns and Right of Withdrawal

Beyond its general and established civil nature, the Consumer Code grants the consumer, for contracts concluded at a distance and outside commercial premises, the right to unilaterally withdraw from the contract for the purchase of goods and services. The right of withdrawal consists of the consumer's ability to unilaterally dissolve the contractual bond by returning the purchased item (or canceling the order) and consequently receiving a refund of the paid price.
This form of unilateral withdrawal presents unique characteristics that differ from ordinary categories regulated by the civil code, where, except in cases of non-performance, withdrawal is only possible if both parties of a contract agree.
With this brief introduction, it is important to first identify the cases and limits in which the right of withdrawal can be exercised, as regulated and provided by the Consumer Code.

Scope of Application
The right of withdrawal can only be exercised in relation to contracts for the sale of goods or services concluded at a distance, or outside commercial premises, between the consumer and the professional, and only by the former towards the latter, not vice versa. A consumer is understood as an individual acting for purposes unrelated to any business or professional activity they may engage in. A professional is understood as an individual or legal entity acting in the exercise of their commercial, entrepreneurial, or professional activity. The seller must always inform the consumer of the option to exercise the right of withdrawal. The right of withdrawal is non-waivable and cannot be subject to penalties or limitations. Its exercise is not limited to cases of just cause, as the consumer may exercise the right of withdrawal without being required to provide any explanation for the reasons they wish to dissolve the contract. Any contrary clause, if present, would be considered void.

Terms
The right of withdrawal can be exercised from the conclusion of the contract until fourteen calendar days after receipt of the goods. If the professional has not fulfilled the information obligations for contracts or contract proposals negotiated outside of commercial premises, the period for exercising the right of withdrawal is one year and fourteen days, respectively, starting from the day the goods are received by the consumer or, for services, from the day the contract is concluded.

How to Exercise the Right of Withdrawal
The right of withdrawal is exercised by sending a written notice to the professional’s address by registered mail with acknowledgment of receipt within fourteen calendar days. It is also possible to send the notice, within the same period, by telegram, telex, email, or fax, provided it is confirmed by registered mail with acknowledgment of receipt within forty-eight hours.
The registered letter must include the consumer’s details, order and purchase information, and the intention to withdraw from the contract, with a request for a refund of the paid price within the strict deadline of 30 days. If expressly provided in the information about the right of withdrawal or in the sales offer or contractual clauses, the consumer may exercise the right of withdrawal by directly and immediately returning the goods, without the obligation of prior communication.

Obligations of the Parties
If the goods have been delivered, the consumer is required to return them or make them available to the professional according to the terms and conditions set forth in the contract. The return period cannot exceed fourteen calendar days from the date the goods were received. For the purposes of the deadline, the goods are considered returned when they are handed over to the accepting postal office or carrier. For contracts involving the sale of goods, if the goods have been delivered, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. However, it is sufficient that the goods are returned in normal condition, as long as they have been stored and possibly used with normal diligence.
The only expenses the consumer must bear for exercising the right of withdrawal are the direct costs of returning the goods to the sender, as expressly provided by the contract. The professional is obligated to refund the amounts paid by the consumer. The refund must be made free of charge, as soon as possible, and in any case within fourteen calendar days from the date the professional is informed of the consumer’s exercise of the right of withdrawal. Refunds are considered completed when the amounts are effectively returned, shipped, or credited, no later than the expiration of the previously indicated deadline. Purchases with Consumer Credit. If the product was purchased, in whole or in part, using credit granted by the professional or a third party to the consumer, the exercise of the right of withdrawal automatically terminates the credit contract as well. In this case, no penalty can be charged to the consumer for the withdrawal, nor any consequent obligations. In cases where credit is provided by a third party, the obligation to inform the third party of the consumer's withdrawal does not fall on the consumer but on the professional.

Exclusions
There is no right of withdrawal for distance sales of:

   • Financial instruments
   • Goods sold via vending machines
   • Goods purchased via public telephone
   • Construction and purchase of real estate (for rental contracts, the right of withdrawal exists)
   • Supply of food or household goods delivered on a regular basis with expiration dates
   • Services related to accommodation, transport, catering, or leisure, when a specific date or period is scheduled for supply (e.g., bookings)
   • Services whose execution began before the 10 working days deadline
   • Goods and services whose price is linked to market fluctuations and cannot be controlled by the seller
   • Custom-made or personalized goods
   • Sealed audiovisual products or software opened by the consumer (e.g., sealed DVD)
   • Newspapers, magazines, and periodicals
   • Betting and lottery services