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Pianigiani products are made with quality materials selected by expert craftsmen.
It is recommended to use with care and not to overload the bags.
The leathers used, including suede, are treated with specific anti-water treatments. However, it is recommended to use waterproofing and brightening sprays when appropriate.
We recommend cleaning with a soft, dry cloth. Place in the appropriate protective bag after use.
Use tissue paper to keep the product "in shape".

PIANIGIANI products can be personalized with the engraving of the initials using the "fire" method. The engraving point varies according to the article, for more information write to info@pianigianibags.com

Beyond its generic and consolidated civil nature, the Consumer Code has recognized the consumer, for contracts concluded at a distance and away from business premises, the right to unilaterally withdraw from the contract stipulated for the purchase of goods and services. The right of withdrawal consists in the faculty granted to the consumer to be able to unilaterally dissolve the contractual obligation by returning the purchased good (or revoking the order) and consequently obtaining a refund of the price paid. This form of unilateral withdrawal has absolutely unique characteristics that are not common to the ordinary categories governed by the civil code, according to which, vice versa, except in cases of default, withdrawal is possible only if both parties to a contract agree. Having made this brief premise, it is advisable to first identify the cases and the limits in which it is possible to exercise the right of withdrawal, as governed and envisaged by the Consumer Code.

Scope of
the right of withdrawal can be exercised only in relation to contracts for the sale of goods or services, concluded remotely, or away from commercial premises, between the consumer and the professional, and only by the former against the latter, not vice versa. By consumer we mean the natural person who acts for purposes unrelated to any entrepreneurial or professional activity carried out. On the other hand, a professional must be understood as the natural or legal person who acts in the exercise of his own commercial, entrepreneurial or professional activity. The seller must always bear the obligation to inform the consumer of the right to exercise the right of withdrawal. The right of withdrawal cannot be renounced and cannot be subjected to penalties or limitations. Its exercise is not limited to cases of just cause, since the consumer can exercise the right of withdrawal without being required to provide any explanation about the reasons and causes for which he intends to dissolve the contract. Any contrary clause, possibly present, would be considered void.

Terms
the right of withdrawal can be exercised from the moment of conclusion of the contract up to fourteen calendar days after receipt of the goods. In the event that the professional has not satisfied the information obligations for contracts or contractual proposals negotiated away from business premises, the deadline for exercising the right of withdrawal is, respectively, one year and fourteen days, and runs from , for goods, from the day of their receipt by the consumer, for services, from the day of conclusion of the contract.

How to exercise the right of withdrawal
The right of withdrawal is exercised by sending a written communication to the professional's headquarters within fourteen calendar days by registered letter with acknowledgment of receipt. It is possible to send the communication, within the same term, also by telegram, telex, e-mail and fax, provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours. In the registered mail it is sufficient to enter your data, those relating to the order and the purchase made, communicating the intention to withdraw from the contract, with the request to return the price paid within the mandatory term of 30 days. If in the information concerning the right of withdrawal or in the sales offer or in the contract clauses, this is expressly provided for, the consumer can exercise the right of withdrawal by proceeding with the direct and immediate return of the goods, without the burden of prior communication .

Obligations of the parties
If the goods have been delivered, the consumer is required to return them or make them available to the professional according to the terms and conditions established by the contract. However, the deadline for returning the goods cannot exceed fourteen calendar days from the date of receipt of the goods. For the purposes of expiry of the term, the goods are considered returned when they are delivered to the accepting post office or to the shipper. For contracts concerning the sale of goods, if the goods have been delivered, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. However, it is sufficient that the goods are returned in a normal state of conservation, as they have been kept and possibly used with the use of normal diligence. The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the sender, where expressly provided for in the contract. The trader is required to reimburse the sums paid by the consumer. The refund must be made free of charge, in the shortest possible time and in any case within fourteen calendar days from the date on which the professional became aware of the consumer's exercise of the right of withdrawal. The sums are understood to be reimbursed within the terms if they are actually returned, sent or re-credited with a value no later than the expiry of the previously indicated term. Purchases with consumer credit If the good has been purchased, in whole or in part, with the help of a credit that the professional or a third party has granted to the consumer, the exercise of the right of withdrawal also automatically terminates the contract for the granting of credit . Also in this case, the consumer cannot be charged any penalty for the withdrawal, nor any consequent obligation. To this end, even in the event that the credit has been provided by a third party, the obligation to inform the third party of the withdrawal by the consumer does not apply to the consumer, but to the professional.

Exclusions
There is no right of withdrawal for distance selling: of financial instruments;
through vending machines; by public telephone;
for the construction and purchase of real estate (the right of withdrawal exists for distance leasing contracts);
for the supply of food or household products delivered on a regular basis;
of services relating to accommodation, transport, catering, leisure, when a specific date or period is foreseen for the supply (for example with reservation);
of services whose execution began before 10 working days;
of goods and services whose price is linked to the interest rate and cannot be controlled by the seller;
of made-to-measure or personalized goods of audiovisual products or sealed software opened by the consumer (for example a sealed DVD);
of newspapers, magazines and periodicals;
of betting and lottery services.

WITHDRAWAL POLICIES
The right of withdrawal, also called the right to rethink, consists of the right granted by art. 64 Legislative Decree 206/05, as amended by Legislative Decree 21/2014 which implemented the directive 2011/83/EU on consumer rights, the buyer/consumer to unilaterally dissolve the contractual obligation that binds him to the seller/professional, returning the purchased goods or revoking the order and consequently obtaining the refund of the price paid, without penalties and without the seller's consent.
The right of withdrawal can only be exercised in contracts for the sale of goods and services, concluded remotely (via the internet, telephone, teleshopping) or away from commercial premises (at home, in a hotel, during a trip organized by the seller, on the street, door-to-door sales), between the buyer/consumer and the seller/professional.
The consumer can therefore withdraw, without giving any justification and without penalty, by sending the seller a written communication by registered letter with return receipt without envelope within 14 calendar days from the date of conclusion of the contract (for services) or delivery of the goods (for goods).
In the event that the consumer has not been adequately informed about the possibility of withdrawing, the term is extended up to one year and 14 days, given that the Legislative Decree n.21 of 02/21/2014 establishes the standard information that must be provided to the consumer and in case of violation of the information obligations, the consumer does not even have to bear the cost of returning the goods.
In the event that, at the time of withdrawal, the delivery of the goods has already been made, the consumer is obliged to return the goods "substantially intact" to the seller within 14 calendar days of exercising the right of withdrawal.
The costs for the return of the goods/products are borne by the consumer, only if indicated in the purchase order. The seller must reimburse all payments received from the consumer using the same means of payment used by the buyer for the initial purchase, including delivery costs, within 14 calendar days of receiving the notification of withdrawal, but may delay the repayment if he has not received the goods or proof of their return.

Article 64 Legislative Decree no. 206 dated 06/09/2005. The customer (consumer), who has purchased products through the e-commerce site, has the right to withdraw from the contract concluded with the seller, without any penalty and without specifying the reason, within 10 (ten) working days, from the date of signing of the order note or from the date of receipt of the goods. This right is reserved exclusively for natural persons (consumers), therefore it cannot be exercised by legal persons and natural persons acting for purposes related to their professional activity. To exercise the right of withdrawal, the customer must: A) send, within 10 (ten) working days from the date of signing the order note or from the date of receipt of the goods, to the seller, written communication of the withdrawal by registered letter with acknowledgment of receipt. The communication can be sent, within the same period, also by telegram, telex, e-mail and fax, provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours; B) send to the seller, using a carrier of his choice and at his exclusive expense, within ten working days from the date of receipt of the goods, the product/s purchased, suitably protected and packed in the original packaging, accompanied by all any accessories, documentation and user manuals. The identification tag and/or labels, where present, must still be attached to the products upon return. The substantial integrity of the products to be returned is an essential condition for exercising the right of withdrawal. The products must not have been damaged or altered. The customer must return the goods, using a carrier of his choice and at his exclusive expense, to the address of the seller's registered office.

In case of exercise of the right of withdrawal, the seller, having received the goods, checked that the same is intact, complete with all its parts, with the original packaging completely intact and without any damage, will refund the customer the amount paid, excluding direct costs for returning the goods, in the shortest possible time and, in any case within thirty days from the date on which the seller became aware of the customer's exercise of the right of withdrawal. The seller will refund the customer the amount paid in the following ways: bank transfer; PayPal refund; or other method agreed and confirmed with the customer himself. In case of partial withdrawal for the purchase of multiple products, the transport costs will not be refunded. The value date of the refunded amount will be the same as the debit.
Exclusion from the right of withdrawal The right of withdrawal does not apply to all articles personalized upon specific request by the customer (for example personalized writings, dedications, engraved initials and in any case all articles not present on the shop window of the site www.pianigianibags.com