Terms of service

 Terms of Sale

1. Introduction
Welcome to our website! The following terms and conditions govern the purchase of PIANIGIANI handcrafted leather bags through our website. We invite you to read these terms carefully before making a purchase. By proceeding with the purchase, you agree to all the terms set forth below.

2. Products
All products sold on our website are handcrafted with high-quality leather and finished with artisanal care. The features of each product, including size, color, and design, are accurately described in the product listings. However, as each product is handmade, there may be slight variations compared to the image shown online.

3. Prices and Payments
The prices of our products are quoted in EURO and are inclusive of VAT (where applicable).We accept various payment methods, including credit cards, PayPal, and other secure payment options. Payment will be charged at the time of order confirmation.

4. Shipping and Delivery
We offer international shipping to many countries.Shipments are made via reliable couriers, and delivery times vary depending on the destination. Shipping costs are calculated at the time of payment.Shipping times:

Italy: 3-5 business days

Europe: 5-7 business days

Other Countries: 7-14 business days (delivery times may vary depending on the destination)

Please note that customs duties or taxes may apply for international shipments, which are the responsibility of the customer.

5. Returns and Refunds
If the product received is damaged or defective, please contact us within 7 days from the delivery date to arrange a return or refund.Items must be returned in their original condition and with the original packaging to be eligible for a refund or replacement.Return shipping costs are the responsibility of the customer, except in the case of defective products.For more details on "returns and right of withdrawal," please refer to the specific page.

6. Warranty
Our handcrafted bags are made with high-quality materials. We offer a 12-month warranty on manufacturing defects. The warranty does not cover damage due to misuse, normal wear and tear, or accidental damage.

7. Liability
We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or any difficulties encountered during the shipping process.

8. Changes to the Terms of Sale
We reserve the right to change these terms of sale at any time. Any changes will be posted on this page with an indication of the update date.

9. Applicable Law and Jurisdiction
These terms of sale are governed by Italian law. In case of any disputes, the competent court will be in Siena, Italy.

10. Contact
For any questions or issues related to your purchases, please do not hesitate to contact us at info@pianigianibags.com or by phone at +39 0577 806067.