Indicative examples of shipments by express courier for quantities of 1 bag:
ITALY delivery in 1/4 working days, € 5.00 + VAT
EUROPE EU delivery in 5/7 days. working days, €17.00 + VAT
UNITED STATES and CANADA delivery in 8/10 days. working days, € 39.00 (not taxable VAT)
(the prices are by way of example and refer to a medium-sized bag, weight and measures can in fact increase or decrease the shipping cost which will always be communicated to the customer) The prices of the items on the website are inclusive of VAT.
The prices of the items on the website do not include shipping.
To calculate the shipping cost to any area of the world, send an email to info@pianigianibags.com and you will be contacted with the highest priority. For orders whose goods have Italy or an EU country as their final destination to private customers, the price of the product is understood to be finished and inclusive of 22% VAT.
VAT number holders can request an invoice and/or VAT exemption according to current regulations.
The 22% VAT tax will not be applied to goods with a non-EU destination, which will be replaced by the tax or duty or VAT of the country of destination to be paid at the customs of the country itself. These charges are due by the customer to the Customs of the country of destination of the goods, we are not able to establish these charges.
Pianigiani products are made with quality materials selected by expert craftsmen.
It is recommended to use with care and not to overload the bags.
The leathers used, including suede, are treated with specific anti-water treatments. However, it is recommended to use waterproofing and brightening sprays when appropriate.
We recommend cleaning with a soft, dry cloth.
Place in the appropriate protective bag after use.
Use tissue paper to keep the product "in shape".
PIANIGIANI products can be personalized with the engraving of the initials using the "fire" method. The engraving point varies according to the article, for more information write to info@pianigianibags.com
Returns or Right of Withdrawal:
1. Right of Withdrawal
In accordance with Legislative Decree No. 206/2005 (Consumer Code), the Customer has the right to withdraw from the purchase without providing any reason within 14 days of receiving the product.
2. Conditions for Return
To be eligible for a return, the product must meet the following conditions:
- It must be in the same condition as when it was received, unused, with original labels and packaging.
- Accessories or parts of the product (e.g., cases, manuals, etc.) must not be missing.
3. How to Request a Return or Withdrawal
To initiate a return or exercise the right of withdrawal, the Customer must contact Pianigiani via email at: info@pianigianibags.com or by other means, such as registered mail, within 14 days of receiving the product.
Detailed instructions on how to return the product will then be provided.
4. Return Shipping Costs
The return shipping costs are the responsibility of the Customer, unless the product is defective or incorrect.
We recommend using a trackable shipping method.
5. Refund
After receiving the product and verifying its condition, we will process the refund within 14 days.
The refund will be issued using the same payment method used for the purchase.
6. Exclusion from the Right of Withdrawal
The right of withdrawal does not apply to items that are customized upon the customer's specific request (e.g., custom inscriptions, dedications, engraved initials), and in general to all items not listed on the showcase of the website www.pianigianibags.com.
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